How does Staff Eins get my personal data? – Please provide your personal data in our employee management system (WebEins). Please keep in mind that your data needs to be complete and up to date at all times as it is the basis for our working contract with you.
How do I log in to WebEins to provide my personal data? – You will receive your login information to WebEins by e-mail once you have participated in our webcast. We normally send the mail within three working days, usually on the next day. Please check your spam folder if you are waiting for an unexpectedly long time.
Which Data does Staff Eins need for my employment? – We need the following information: name, birth data, address, cell phone number, bank data, social security number (“Rentenversicherungsnummer” = “Sozialversicherungsnummer”), tax identification number (“Steueridentifikationsnummer”), as well as information about other employers. Please make sure that your information in WebEins is always up to date.
How do I find my social security number? – Your social security number (“Rentenversicherungsnummer” = “Sozialversicherungsnummer”) is issued by the German government. This is how you recognise the number: It is 12 digits long, digits 3 through 8 are your birth date.
How to find your social security number: If you have worked in Germany in the past, you can usually find it on your monthly payment overviews from your employer. Alternatively, your social security number is also printed on your social incurance ID (“Sozialversicherungsausweis”, this is not the same as your health insurance card). If you have not worked in Germany before, you need to contact your health insurance to issue you the social insurance ID.
You have lost the number or cannot access the documents right now? In this case you need to contact your health insurance. You can either go to their local office in your town or call them and request your social security number to be send to you. You are also able to contact the social security insurance directly through their service phone number 0800 1000 4800. They will then reply through regular mail.
How do I find my tax identification number? – Your tax identification number (“Steueridentifikationsnummer” = “elektronische Steuernummer”) is also issued by the German government. This number is 11 digits long. You can usually find it on your monthly payment slips by other employers.
If you have not worked in Germany in the past or you do not have access to those documents right now, you need to contact the tax office (“Finanzamt”). The quickest way to get it is to simply go the Finanzamt in your town and inquire about it. You will need to show your ID or passport or terms of residency card. Alternatively you can write to them at: Bundeszentralamt für Steuern, 53221 Bonn. Finally, you can also use their online form. Please note that this will take considerably longer than simply going to the office.
Which files does Staff Eins need to be able to work with me? – Please provide us with the following files: profile picture, current (!) student ID, as well as a current government identity card. If you are NOT a German citizen, we need your Aufenthaltstitel (terms of residency card) in order to work with you. Please make sure that your files are always up to date in WebEins.
What is important regarding my profile picture? – We will use your profile picture to print an employee identity card for you. It is important that you are clearly recognisable on the picture. You do not need to have a professional picture taken, a cell phone picture taken in front of a neutral background will suffice. Please pay attention to the following things: Your face must be clearly visible and the picture must be focussed. Please do not submit pictures that are digitally retouched. Keep in mind that the picture should make a good impression of you. We cannot accept pictures with several people, pictures that are taken at parties, etc.
Do I need to upload a student identity card for each semester? – Yes, we always need your current student identity card for each semester you want to work with us. Your current student ID is the basis for your working contract with us. You can either upload a cell phone picture of your current student identity card issued by your university (“Studienausweis”) or the certificate of enrollment issed by your university (“Immatrikulationsbescheinigung”), the latter one is usually a pdf-file. It does not suffice to only upload your student identity number.
Important: We kindly ask you to always upload your current student ID for each semster as soon as your receive it from your university. You will not be added to shifts unless this information is up to date.
Which kind of government ID does Staff Eins need? – We need your “Aufenthaltstitel” (terms of residency card) in oder to be able to work with you. You need to upload a picture of it in WebEins and provide the number. Please make sure not to confuse letters and numbers (numbers are printed slightly larger than letters). If you are a German citizen, you can also use your ID card or passport. You can simply upload a cell phone picture of your ID. Please remember that you have to carry your current and valid ID on you at all times if you are working in the port, on cruise ships, or at the airport.
Other Files (optional):
Do I need to upload a curriculum vitae? – No, we do not require you to upload a CV. Uploading a CV can be an advantage though and it is your chance to let us know about any special skills or knowledge you might have that might qualify you for for certain jobs.
When do I need a health certificate and how do I get it? – The health certificate (“Gesundheitszeugnis”) is required for all jobs where you will be handling food, e.g. in certain catering jobs. You can obtain it through the local health office (“Gesundheitsamt”) in your city. You will have to complete a training session with them (“Erstbelehrung von Beschäftigten im Lebensmittelverkehr”) in order to get the certificate. Please inquire at their office in your city for appointments. Issuing the health certificate will cost about 20 to 30 Euros. We will cover these costs for you in case you do not have a health certificate yet. Important! In order to gurantee the coverage of the costs you need to contact us before you do the training session. The sessions are usually in German only, please inquire with the office to find out about the language skills required to attend the course or if any courses are offered in your language.
Which type of jobs require me to have a driver’s license? – A driver’s license and a safe driving style are required for all jobs in the shuttle service. We also offer additional shifts for students who shuttle our own employees to their working locations. In case you want to apply for those jobs, we need you to upload a legible picture of your driver’s license in WebEins. Please make sure that your license is valid in Germany.
General Questions Concerning WebEins:
How can I change my address and phone number? – You can change your address and phone number independently in WebEins. Please make sure that your data is always up to date.
How can I change my e-mail? – Changing your e-mail is only possible by contacting us directly. Please get in touch with us through this e-mail: firstname.lastname@example.org
How do I choose the type of working contract? – All new employees are automatically assigned to the contract Season Easy. This will offer you the most flexibility, you do not have a minimum or maximum amount of working hours and you do not have to pay into the German pension insurance. If you want to change into the contract Longerm+, you need to get in touch with us first. We need to talk to you personally before we are able to offer this contract to you.
Can I change my areas of work? – Yes, this is possible. However, you need to contact us to verify any updates you are making in your areas of work. Please note that you will need to be able to speak at least some German in all other areas besides “Housekeeping” and “Luggage and Loading” (=”Gepäck und Verladung”). The language level required for German jobs is usually C1 or C2.
Can I sign up for more than one city? – Yes, this is possible. You need to contact us to add additional cities to work in. Please note that this is only feasible if you are in both citis equally often, for example if you communte on a frequent basis.